Inspiring from the Inside Out
Effective Date: May 27, 2025
At Sapphire, we create fashion and curated media designed to elevate confidence and expression. Every garment and product is crafted to empower. If something doesn’t feel quite right, we’re here to make your experience seamless—with clarity, care, and confidence.
✅ Returns — Within 10 Days
We accept returns on eligible items within 10 days of delivery. To qualify:
- Items must be unworn, unwashed, and undamaged
- Must be in original packaging with tags attached
- You must provide proof of purchase (order number or receipt)
We are a limited-production brand, so this timeframe ensures availability for others who may be waiting for their piece of inspiration.
🚫 Items Not Eligible for Return
- Items marked Final Sale
- Customized, tailored, or made-to-order items
- Digital products, including downloadable magazine issues
- Gift cards
🔁 Exchanges
- Exchanges are accepted if requested within 10 days and the item is available.
- If the requested item is out of stock, you may choose:
- A store credit
- A refund to your original payment method
Shipping fees for exchanges may apply unless the item was incorrect or defective.
💳 Refunds
- Approved returns will be refunded to the original payment method within 7–10 business days after inspection.
- Original and return shipping costs are non-refundable, unless we made a mistake.
🚚 Return Instructions
- Email returns@sapphiremagazine.net within 10 days of delivery with your order number and reason for return.
- We’ll send return instructions and a shipping address.
- Ship your item using a trackable service.
- We’ll notify you once we’ve received and processed your return.
⏱️ We recommend mailing the return promptly—items received beyond the 10-day window may not be eligible for refund or exchange.
📦 Returns Must Be in Original Condition
Returned items must be in the same condition in which they were received. Any item that appears:
- Worn or washed
- Altered or customized
- Stained, scuffed, or damaged after delivery
- Missing original packaging or tags
Will not be accepted for return or refund. If we receive a return that doesn’t meet our quality standards, we’ll notify you and ship it back to you at your expense.
🛠️ Damaged or Incorrect Items
If your item arrived damaged or incorrect, please contact us within 5 days of delivery with photos and order details. We’ll take care of it immediately, at no cost to you.
📌 Additional Notes
- Customers are responsible for return shipping unless otherwise specified.
- We are not responsible for lost return packages—please use a trackable shipping method.
- We reserve the right to refuse returns that do not comply with this policy.
💬 Questions?
We’re here to support your journey—fashionably and fearlessly.
Email us at returns@sapphiremagazine.net or call 317-721-3395.
